Cancellation, Rescheduling Policy
We take appointments very seriously and consider it a commitment. The commitment is very strict.
There is a cancellation fee of $100 applied if you do not cancel/reschedule within the 48 hours.
Anything after our 48 hours grace period does result in an automated $100 charge per every hour you have an appointment for.
We kindly request that you please send us the text message at (929) 490-7770 or email to acneclinicnyc1@gmail.com within 48 hours of your appointment in case you need to cancel or reschedule.
Please be advised that the only way we can excuse a late cancellation or rescheduling inquiry is with a doctors letter or phone call stating you are unable to make your appointment due to a medical emergency. We do NOT accept any of the following:
Thank you for understanding.
If you are late for your appointment, please know that the service will be shortened up to the remaining planned time for your treatment, and the full price will be charged.
Concurrent Skincare Treatment Policy
AcneClinicNYC does not allow other skin care treatments while you are being treated with us.
Health Issues
If you are prone to cold sores, please take an antiviral medication before your appointment.
For New Clients
If you have been on Accutane equivalents, you MUST discontinue use for 3 months prior to coming in for your first appointment.
All packages expire in 12 months. All packages, consultations, skincare products and treatments are not refundable.
With true passion for the work we do and unlimited support for our clients.
Our clinic is situated in the heart of Manhattan – between Times Square and Bryant Park. We also help people in Brooklyn and all over the world virtually.
Over 10 years of skin care experience. Best acne clinic in NYC
I tried every product made for acne with no results. Once on their treatments and products my acne cleared up. I learned so much about my acne and my skin. Their home regimen are entirely personalized!
After successfully treating my acne with AcneClinicNYC, I was planning to address my hair issues at another clinic. However, my esthetician offered their PRP hair treatment (done on the scalp), and it turned out to be half the price of the place I was considering. I love my results. Thank you for transforming both my skin and hair!
I have been battling acne for the last 18 years. I have tried every single antibiotic, medication, crème, soap, topical, etc. you name it. I did see some results that I was actually pleased with while on Accutane/Isotretinoin.
I came in for a scars consultation, and Alexandra told me I didn't need aggressive treatments like lasers because my scarring wasn’t severe or old. She recommended PRP or microneedling with exosomes, which sounded best for my situation. I ended up choosing PRP, and it worked well for my scars. My pores are now smaller and tighter.
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